Product return

⏳ Return Period
You can return an item within 14 days of purchase.

💳 Refunds
Funds will be returned to the same bank account used for the payment.
Refunds are processed within 14 days of receiving the returned item.

📦 Item Condition
The returned item must be:

• New, unused, and in its original, resellable condition

• Packed in the original, undamaged packaging

• Free of any signs of use (e.g. wear marks, hair, dirt)

• Packed without taping the shoe box – the box must be placed separately into a parcel

Returns will not be accepted if:

• The item has been used or damaged

• The return form is not included

• The return does not comply with these rules

Items that do not meet return requirements will be stored for 60 days if we are unable to contact the customer.

📍 How to Return an Item

🛍️ 1. Return in Physical Store
Address:
Supersymmetry, Trakų g. 16, Vilnius

When visiting:

• Bring the item and proof of purchase

• Return is accepted only if all stated conditions are met

📦 2. Return via Parcel Terminals
Steps:

• Fill in the return form and include it in the package

• Protect the shoe box additionally

• Send via: Omniva, Venipak, or DPD

Important:

• Shipping costs are covered by the customer

• The buyer is responsible for the parcel during transit

• We recommend keeping the shipping receipt

⚠️ Attention!

• We do not notify separately upon receiving the parcel – please track your shipment using the tracking number

• The returned shipment must be registered using the same contact details as provided in these instructions

• Send only to the specified parcel terminals – otherwise, the parcel will not be collected

• The buyer is responsible for incorrectly addressed parcels

• If the 14-day return window is exceeded due to such an error, the return will not be accepted

📬 Parcel Terminal Shipping Address
Saulės g. 1, Avižieniai 14184, Lithuania

Contact for registration:
📧 info@supersymmetry.lt
📞 +370 698 06 504

❗ Received a faulty product?
If you received a defective or faulty item:

• Email us at info@supersymmetry.lt within 30 days of receipt

• Depending on the situation, we will offer a replacement or a refund

🧾 Right to Complaint
If you believe your consumer rights were violated, you can contact:

State Consumer Rights Protection Authority
📍 Vilniaus g. 25, 01402 Vilnius
📧 tarnyba@vvtat.lt
📞 +370 5 262 67 51
🌐 www.vvtat.lt

You can also use the European Commission ODR platform:
🌍 http://ec.europa.eu/odr